Just to clarify - Star level is reduced automatically when you add a new credit card to your account. This is the point of the system as it forces a review of the card information so it can be evaluated for potential fraud before we allow token trades. Star level has absolutely nothing to do with if we like you or not.

Star level goes up over time on it's own, or you can request the eval of the card via a support ticket.

Ashen Empires has always need for volunteers, and we are grateful for each and every application that we receive. Those who hold a position know that the evaluation can often take quite a while - and an even longer period of time passes until the volunteers are announced to the public. So, without further delay, I'd like to introduce GM Kardelen as the newest addition to the AE GM team.

Kardelen has been training hard over the past few months and is well familiar with the basics of game moderation. Please give him a warm welcome and allow him to settle into his new role. As always, keep in mind that he will have a lot to learn, so please be considerate and understanding as he will undoubtedly offer the same in return.

Be part of the community and engage in a discussion with Kardelen in a dedicated Community Blackboard thread!

Item Rename
Berserker Potion Pack
2 Skry Scroll
Event Ticket
2 Personal Power Hour
Drop Rate Increase

A really good one!

Chest of Holding
Advanced Skills Reset
Christmas Pack
2 Lair of Minos Access

Thanks for being great players!

Our ISP has the new firewall ready to be installed. We are going to allow them to take the new one out at 10:00 AM CST.

Downtime is supposed to be 15-30 minutes. However all servers will be down.

The only way to communicate (real-time) with you is thru Facebook.

Look for the update progress there.

-Zarq

Item Rename
Chest of Holding
5 Summon Corpses
Thanksgiving Pack
5 Item Restoration Pack

Please remember to read the rules for Grab Bags on the FAQ. Please remember you get your first Grab Bag 30 days after you sign up for VIP!

http://pixelminegames.com/customer-support-faq/

Tonight, we will be replacing the firewall to the servers at 9:30 CST time, the outage should only be for 15-30 minutes.

During this time, if something goes wrong, we will be posting on our facebook site any and/or all status messages.

http://facebook.com/pixelminegames

The servers are going down at 7:30pm CST TONIGHT for the SERVER MOVE to a new location.

Downtime is expected to be short, BUT with a move there could be complications. The forums will ALSO be down during this move.

September
-------------
Item Rename
Chest of Holding
Greater Potion Pack
Lair of Minos Access
Dungeons of Dransik - Map Teleport Stones

October
---------
ORB RESET!

We have a few important announcements --

1) We are in the process of moving our game servers to a new location. This location should provide MUCH better support for non-US customers as well as maintaining our good quality service to customers in the US. This move should be completed in the next month. There will be some down time related to this move, but we will attempt to keep it at a minimum.

2) We have brought on a new dev to take some of the design and support load off. We have been training him over the last month and he is almost ready to be unleashed. We will welcome Dev Fletch in the upcoming weeks.