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Pixel Mine Forums _ Pixel Mine Support _ Awful Support/Stars

Posted by: BLARG May 30 2017, 02:23 PM

I submitted a ticket weeks ago to fix my stars after buying 50$ worth of tokens which I cannot use as intended, aka for trading.. Please fix the issue.. I feel like if you can collect the money you can deal with the support issues..

Posted by: sick May 31 2017, 05:40 AM

Yeah, that's unfortunate for you. I heard of people buying tokens almost half a year ago and even then they couldn't get OE to fix them.

Just collects the money but doesn't allow you to enjoy what you paid for.

Posted by: GM Quanyin Jun 1 2017, 08:05 AM

Let me try to explain a bit.

For your stars/trust level to increase naturally, you must buy tokens regularly - VIP - and then, over a period of months, your stars/trust level will increase but it takes a long time.

The other way is/was to submit a request to support, which you've done. However, in the last few years, support has not automatically been granting star/trust level increases due to a lot of account scamming/fraud going on.

The other thing is that possibly OE (who is support - just him) may be overwhelmed with IRL business and issues.

GMs can't help with these matters.

Posted by: BLARG Jun 1 2017, 02:37 PM

I just got 1000 tokens... its going to be like 9 months before I would need to buy more without being able to trade them...
My account age is older than pixel mine games I don't think there should be an issue with granting stars

Posted by: Spar Jun 1 2017, 06:58 PM

agreed. Those that are still on are well family we all have been on this game For Years we should know each other by now

Posted by: sick Jun 2 2017, 11:30 AM

Should be reported to the better business bureau for fraud. Talks about CC fraud but yet you get ripped off from your legitimate purchase that is confirmed and all kosher with the banks.

Posted by: sick Jun 2 2017, 11:35 AM

***** give me yo change.


Posted by: Spar Jun 6 2017, 04:18 PM

Yup LoL

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