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> Some Common Support Ticket Answers, READ before sending support ticket
Dev Fletch
post Sep 18 2013, 04:03 AM
Post #1

Pixel Mine Developer

Group: Administrators
Posts: 330
Joined: 31-August 11
Member No.: 5,980

Server move doesn't work - You have to be fully logged out of the game for a server move to complete.

Credit card gives error 201 - You have to wait at least 10 minutes between each transaction. Wait 10 minutes and try again.

Can't Login after missing password - There is a short lockout time (10 minutes) after several misses of your password. This can't be removed.

Can I transfer a character to a new account? - No

My credit card always fails when it use to work! - Check expiration date.

My account got hacked! I don't know who did it! - Check with the guy(s) you were sharing the account with.
But i wasn't sharing with anyone I swear! - Why are there so many people on you account?
It was just my cousin, my friend and my guildmates! None of them would have done it! - sigh...

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