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> Help, Tokens LOst
Sleepy Jr
post Apr 4 2019, 08:49 PM
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Tryed to sent tokens from account to account ... L to H.. Someone stole my name on L apparently

Crispy(Legends) To Sleepy (heros)------------3500 tokens lost

Somone On Legends Named -sleepy has my tokens
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Sleepy Jr
post Apr 4 2019, 08:52 PM
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i expect that the devs.... gms.... or yourself OE will figure this out... i expect 3500 tokens...... on my account on Heros and not some scrub who stole my name on Legends gets a free 3500......
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Hephaistion
post Apr 4 2019, 10:16 PM
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Did you do it from ingame? Ingame you can only do transfers within the server you are in. You have to use the pixel mine website if you want to transfer from 1 server to the other. If it went through ingame then ya there is a toon named sleepy on L that it went to instead of your toon on H. When ever I transfer tokens to my other account I just send it to another toon on the same server so sh*t like that don't happen.

The pixel mine website specifically says this. I hope they reimburse you, I assume it wouldn't be difficult to do so.
"Pixel Mine Games cannot reverse token transfers. You are responsible for ensuring that you have chosen the correct player and server before confirming your transfer."
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Sleepy Jr
post Apr 4 2019, 10:33 PM
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im sure there is somthing that the devs.. gms... or oe can do.... im pretty sure i have a guy on L named sleepy i just forget my info for the account.... which would be why the account would be inactive.... ive played this game for along time ... its been 4 years since ive played... im sure they can do somthing
3500 tokens is alot to lose... for a simple mistake
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GM Quanyin
post Apr 6 2019, 09:04 AM
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You have to send in a support ticket explaining exactly what happened. There can be chars on both servers with exactly the same name - no stealing involved. The Sleepy on L hasn't been in game since 2005! I talked to another player recently who did the same thing and finally got it straightened out. You gotta be patient though.
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Sleepy Jr
post Apr 7 2019, 12:10 AM
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thanks Quanyin for the fast response ...please help me out

xo
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GM Quanyin
post Apr 7 2019, 11:04 AM
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I'm afraid GMs can't help with account matters. Please be sure to send in the support ticket via your account website.
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Sleepy Jr
post Aug 21 2019, 02:15 PM
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ok so its been long enough... 5 months and i still havent got my 3500 tokens.... .....................................i sent 3500 tokens from my account on L to my account on H

from Cripsy-L to sleepy on H- i forgot about the servers ..............i screwed up

- A gm told me sleepy on L hasent played since the early 2000's................ its probley my account from back in the day when i was a kid.... (I forget the login)

Can i please get a respond from ether a dev or OE................... mabey even log on and my tokens are there?

ive played this game for 18 years of my life.... Can you please fix this?
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GM Quanyin
post Aug 22 2019, 05:35 PM
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Only thing I can recommend to you is that you file a dispute with your credit care company to reverse the payment, if you've been sending in support tickets with no response.
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Sleepy Jr
post Aug 23 2019, 05:31 PM
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It has nothing to do with Credit cards...
..............its a simple mistake-
......u yourself told me to be patience ( GM Quanyin) -5 months isn't enough?
-----------( i sold gear on L from H).............. Brought a alt there(character there from H-(spent tokens)-sold gear
--made some tokens sent to wrong account-----forgot about server transferring

Now u say other stuff....................Are you F uckin serious.............. so i lost out of 250 Canadian? -----(From a simple mistake)


--- FROM A SIMPLE MISTAKE

-Shits Wrong

(Is Bill Money in Jail).... wtf wru OE.....This is F ucking bs
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Dyrankor
post Aug 24 2019, 01:39 PM
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QUOTE(GM Quanyin @ Aug 22 2019, 04:35 PM) *
Only thing I can recommend to you is that you file a dispute with your credit care company to reverse the payment, if you've been sending in support tickets with no response.

I think the issue is that he actively trades in-game for tokens instead of paying money for them.

Sleepy, did you submit the ticket?
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GM Quanyin
post Aug 24 2019, 02:19 PM
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See your PMs, Sleepy.
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Sleepy Jr
post Aug 26 2019, 05:47 PM
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I've sent multi tickets............... on both accounts


.............. ... maybe I should sent another 4 on each account (support tickets)

-Be nice if Gm Q had some authority- ( at least he does stuff)

............ill try and sent a few more supports...............

Not cool OE.... ..................................ill give it some more time ( help me out man)
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DEV Zarquon
post Sep 12 2019, 07:17 PM
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I have taken care of this. Extremely sorry for the delay
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