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> Star/Trust Level Increase requests, Must be reviewed by support & may not always be allowed
OneEye
post Oct 17 2011, 07:08 PM
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Adding a new credit card drops your star level...

this is the reason star level exists.
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GM Quanyin
post Oct 17 2011, 11:23 PM
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I see that OneEye has again reset your stars. See if you can trade tokens now. If you cannot, it's as Spar said and as I also explained by PM - a 7 * 24 hour wait to trade tokens due to a change of information on your account. This is a security feature which cannot be over-ridden.
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Dev Fletch
post Aug 2 2012, 02:38 PM
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QUOTE(Master Mike @ Aug 2 2012, 01:16 PM) *
Im kinda having the same problem.I updated my account info 2 1/2 weeks ago and im still on 2 stars can you please reset mine?


Please note there are TWO separate reasons you can't trade tokens.

1) You have added a new credit card causing you stars level to to drop
2) You changed your account info causing you to be put into a 7 day freeze

If you have number 1, you need to leave a support ticket for us to evaluate your credit card. if there are questions about the card we will ask them. If the card seems legit, we will raise your trust level. Trust DOES go up on it's own, but only through successful purchases over time.

If you have number 2. We can not shorten this time period. You MUST wait 7 days before trading tokens. Your star level DOES NOT drop, there is however a freeze for the 7 days.

This system is put into place to protect YOU and US and allow the trading of tokens which players seem to really like.
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GM Kardelen
post Nov 2 2012, 11:46 AM
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Hail!
This may help to explain why for your case:
http://forums.pixelminegames.com/index.php?showtopic=18240

QUOTE
1) added a new credit card causing your stars to drop
2) changed account info causing you to be put into a 7 day freeze

#1 we evaluate and change as needed
#2 can not be shortened

The point of the trust system is to protect your account, your credit card and us from theft and fraud.


If you need assistance please submit a support ticket through the site where you purchase tokens.
It will be addressed from there to you through the support ticket system. Thankyou
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Dev Fletch
post Nov 3 2012, 09:41 AM
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The point of stars is to help prevent fraud, both in game and via credit cards. We have had alot of fraud in the last few months so TRUST level requests take a bit longer to analyze.

Not all star increase requests will be granted.
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GM Quanyin
post Nov 3 2012, 10:10 AM
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I pulled pertinent info from other threads into this one and am stickying for future ref.
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